Refund policy
Returns & Refund Policy
At Rare Wagon, we want you to love your purchase. If you're not completely satisfied, we're here to help.
30-Day Returns
If you are not happy with your product for any reason, you may return it within 30 days of receiving your order.
To start a return, simply email us at:
Please include:
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Your order number
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Your full name
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The email address used to place the order
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The reason for your return (optional)
Free Return Shipping
Once your return request has been approved, we will provide you with a free prepaid return shipping label via email.
Please do not send any items back before contacting us first, as we need to issue your return authorisation and shipping label.
Refunds
Once we receive and inspect your returned item, we will process your refund to your original payment method.
Refunds are typically processed within 5–10 business days, depending on your payment provider.
Return Conditions
To be eligible for a return:
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The item must be returned within 30 days of delivery.
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The item should be in reasonable condition.
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All original accessories and packaging should be included where possible.
Damaged or Faulty Items
If your item arrives damaged, defective, or incorrect, please contact us immediately at admin@rarewagon.co.uk and we will resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding returns or refunds, please contact:
We aim to respond to all enquiries within 1 business day.
This policy does not affect your statutory rights under applicable UK consumer protection laws.